Melanie Nelson Designs

creators of hand painted fabric design

Terms & Conditionsplease read carefully

Conditions of use

The contents of this website are intended solely for personal, non commercial use and are displayed solely for the purpose of promoting our products and services. You are permitted to download or print pages from the website as a record of your visit provided you do not reproduce or publish, transmit, distribute, display, modify or otherwise exploit any such material without prior approval.

Copyright notice

All content included on this website (including, but not limited to, logos, images, photos, designs, graphics and text) is the property of Melanie nelson interiors ltd and as such is protected by UK and international copyright and other intellectual property laws.

Any unauthorised reproduction or copying of the products or images featured on this website and belonging to Melanie nelson interiors ltd/Melanie Nelson Designs may result in legal action.

Accuracy of content

While we take all reasonable efforts to ensure information provided on our website is accurate, in particular the product detail and description, all material displayed is provided by way of information only, you may check with us if this is a concern.

Privacy policy

This privacy policy sets out how Melanie Nelson Interiors Ltd uses and protects any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Consent

If you choose not to register or not to provide personal information, you may still visit our website but you will not be able to access the restricted areas available to registered users. By completing the registration process, you are confirming that you accept the terms of our Privacy Policy as described and consent to our using your information accordingly.

Internal record keeping

We may use the information provided to improve our products and services. From time to time, we may also use your information to contact you for internal research purposes in order to improve our products and services. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Credit Card Details

We do not store or process credit card details on our site. Any credit card details you provide are processed by our payment provider. Once a transaction is complete we may hold a reference to the credit card used, which is held against your account details. This then allows you to use the same card again in any subsequent transactions.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address below. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Questions

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to: Melanie Nelson Interiors
11 Westbrook Walk
Alton
Hants
GU34 1HZ
UK

Terms and Conditions of Sale

This page tells you the legal terms and conditions on which we sell products listed on this website to you.

Please read these Terms carefully. It is a condition of placing an order with us that you confirm that you have read, understood and agree to them. If you refuse to accept these Terms, you will not be able to order any products from our website.

We may revise these Terms from time to time. Every time you order any products from us, the Terms in force at that time will apply to the contract between you and us. These Terms set out the whole of our agreement and will not be varied without our written consent.

About us and how to contact us

Melanie Nelson Interiors Limited is a limited liability company registered in the United Kingdom. Our registered office address is 252 High Street, Aldershot, GU12 4LP. We are a Limited Company and our registration no is 8196683.

If you have any questions or if you have any complaints, please contact us by phoning us on 01420 80616 or by e-mailing us at melanienelsoninteriors@gmail.com

If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by post to our registered address above. If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us when you place your order.

Our Samples

Please note that Samples ordered through our website are intended as a representation of the colour and texture of a fabric and may not show the full design.

We aim to display the colours accurately, although we cannot guarantee that your computer’s display shows the true colours of our fabrics. The Samples sent to you may, therefore, vary slightly from the images on our website. All images on our website are for illustrative purposes only.

Every effort is made to ensure that the fabrics we supply correspond as closely as possible to our Samples. However, variations in colour between batches may occur from time to time during normal manufacturing processes. We cannot guarantee that any fabrics that we subsequently supply will match exactly the Samples sent to you.

If a particular shade is critical, then please contact us to order a stock sample (a sample taken from a reserved roll of current stock).

All Samples of fabrics shown on our website are subject to availability.

Acceptance or refusal of your order

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, order acceptance and completion of the contract will only occur when we send you an e-mail that confirms that the products have been dispatched.

If we are unable to supply you with a the product, for example because the product is not in stock or no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.

Price of products and delivery charges

The prices of the products will be as quoted on our website from time to time and doesn’t include the cost of delivery. Prices for our products may change from time to time, but changes will not affect any order which we have previously confirmed.

The price of a product excludes VAT - this will be added, if applicable at the current rate chargeable in the UK for the time being.

We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. It is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. If we discover an error in the price of any product you have ordered we will contact you as soon as possible to inform you of the error and we will give you the option of continuing to purchase the products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if a pricing error is obvious and could have reasonably been recognised by you as a mispricing, we do not have to provide the product to you at the incorrect (lower) price.

Website terms and privacy policy

Your use of our website is governed by our Website Terms and Conditions. We use your personal information in accordance with our Privacy Policy. Please take the time to read these documents, as they include important terms which apply to you.

Cancellations, returns and refunds

If you are a consumer, you have a legal right to cancel your order / contract with us for the products you order under the Consumer Protection (Distance Selling Regulations 2000).

Please note that this cancellation right does not apply in the case of any made-to-measure or custom-made products.

To cancel an order / contract, you must contact us in writing quoting your order number by sending an e-mail or by sending a letter. You may wish to keep a copy of your cancellation notification for your own records.

If you decide to cancel your order / contract then you must send the products back to the address above at your own cost and risk.

Once you have notified us that you are cancelling your order / contract, we will refund any monies already paid by you (but not the cost of returning the products to us) as soon as possible and in any event within 30 days of your order. We will refund you on the credit card or debit card used by you to pay for the products. If you do not return the products or do not pay the costs of returning the products, we shall be entitled to deduct the direct costs of recovering the products from the amount to be credited to you.

These Terms do not affect your other legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Our liability

If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at your option to either to make good any shortage or non-delivery; to replace any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question.

Except where we cannot legally exclude or limit our liability we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, business or goodwill or for any indirect or consequential loss, damage or expenses howsoever arising under or in connection with the contract; and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.

Nothing in these Terms shall limit or exclude any liability which cannot be lawfully excluded or restricted. Nothing in these Terms affects your legal rights as a consumer.

Intellectual property

All designs, images, graphics and other materials are the property of Melanie Nelson Interios Ltd. You must not make copies of any of our fabrics without our express prior written permission.

Other important terms

These Terms, and any contract between us, are only in the English language. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Any contract between you and us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

TESTIMONIALSwhat our clients say

  • I just love your designs. I'm wanting to make cushions for my lounge.

  • Awesome fabric!!

  • I've just recently stumbled across pictures of your textiles, which I absolutely *love*!

  • It's the most beautiful fabrics! Awesome!

  • Melanie these are beautiful xxx

FREE UK DELIVERY

on orders over £100

CONTACT USwe would love to hear from you

Contact Details

ALTON
11 Westbrooke Walk
Alton
GU34 1HZ

Tel: 01420 80616

FARNHAM
103 West Street
Farnham
GU9 7EN

Tel: 01252 734558